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Industry‑leading cloud platform offering end‑to‑end incident, problem, change, and request management with AI‑driven automation and a rich service catalog.
A modern, AI‑enhanced ITSM suite that combines classic BMC capabilities with predictive analytics, multi‑cloud support, and a low‑code workflow engine.
Highly configurable, low‑code ITSM platform that lets organizations design custom workflows for incidents, changes, and assets without heavy scripting.
Integrated ITSM solution built on the Jira platform, offering incident, problem, change, and asset management with strong DevOps collaboration.
#6 Freshservice
User‑friendly, cloud‑based ITSM tool featuring AI‑driven ticket routing, asset management, and a modern self‑service portal.
Comprehensive ITSM suite with integrated ticketing, asset management, and a robust knowledge base, optimized for quick deployment.
ITIL‑aligned help desk and asset management solution offering on‑premise and cloud editions, with strong automation and reporting.
Flexible, enterprise‑grade ITSM platform that combines incident, change, and asset management with integrated security and endpoint management.
#10 TOPdesk
Service management suite focused on shared services, offering incident, request, change, and self‑service capabilities with a strong user experience.
Comprehensive ITSM suite delivering end‑to‑end service management, automation, and a configurable service catalog for large enterprises.
Robust ITSM platform that supports ITIL processes, with strong integration capabilities and a focus on enterprise governance.
#13 EasyVista
Low‑code ITSM solution that emphasizes employee self‑service, automation, and multi‑channel support for midsize to large organizations.
#14 HaloITSM
Cloud‑native ITSM tool offering incident, change, problem, and asset management with a modern UI and built‑in reporting dashboards.
Free, ad‑supported help desk solution ideal for small teams, providing ticketing, knowledge base, and basic asset tracking.
#16 Zendesk Support
Customer‑service oriented ticketing platform that can be extended for internal ITSM with workflows, SLAs, and integrations.
#17 SysAid
All‑in‑one ITSM suite with built‑in automation, asset management, and a customizable self‑service portal for SMBs and enterprises.
Open‑source ticketing and ITSM platform offering incident, change, and knowledge management with extensive customization via Perl modules.
#19 GLPI
Free, open‑source ITSM tool that combines ticketing, asset management, and a robust plugin ecosystem for extended functionality.
Mature, open‑source ticketing system widely used for IT support, offering flexible workflow customization and email integration.
#21 Zammad
Modern, open‑source help desk and ITSM solution with a clean UI, multi‑channel support, and built‑in knowledge base.
#22 iTop
Open-source ITSM and CMDB platform that provides incident, change, and problem management with a strong focus on configuration management.
While primarily HR‑focused, it extends ServiceNow’s ITSM capabilities to employee onboarding, asset provisioning, and service requests.
#24 BMC Remedyforce
Cloud‑based ITSM built on Salesforce, delivering incident, problem, change, and asset management with native CRM integration.
AI‑driven ITSM suite that automates ticket classification, root‑cause analysis, and predictive incident resolution.
Fully managed SaaS version of Cherwell, offering rapid deployment, low‑code customization, and integrated analytics.
Automated discovery and CMDB solution that feeds accurate configuration data into ITSM processes for change impact analysis.
Complementary module that provides event management, service mapping, and orchestration to enhance core ITSM workflows.
Entry‑level, cloud‑based ITSM offering ticketing, asset tracking, and a self‑service portal with limited but functional features.
A lightweight version of Freshservice for small teams, providing basic ticketing, knowledge base, and limited automation.
#31 Kayako
Customer support platform that can be adapted for internal ITSM, offering ticketing, live chat, and a shared inbox with SLA tracking.
ITSM solution focused on higher education and government, delivering incident, request, change, and project management in one suite.
AI‑powered discovery engine that populates the CMDB automatically, enabling accurate change impact analysis for ITSM.
Free version for up to 3 agents, providing core incident, request, and change management with Atlassian ecosystem integrations.