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Enterprise‑grade platform with AI‑driven workflow automation, incident, problem, change, and knowledge management, plus a powerful configuration management database (CMDB).
Atlassian’s ITSM solution built on Jira, offering flexible ticketing, SLA tracking, automation, and seamless integration with dev‑ops tools.
#4 Freshservice
Cloud‑native ITSM suite with intuitive UI, AI‑powered ticket routing, asset management, and a built‑in knowledge base.
Customer‑service focused ticketing system that can be extended for ITSM via automations, SLAs, and integrations with IT tools.
AI‑enhanced, multi‑cloud ITSM platform delivering incident, problem, change, and asset management with a modern user experience.
Highly configurable ITSM solution with low‑code workflow builder, self‑service portal, and robust reporting.
ITSM suite offering ticketing, asset management, change management, and a built‑in ITIL‑aligned service catalog.
Comprehensive ITSM platform with integrated asset management, automation, and AI‑driven insights for service delivery.
Affordable ITSM tool with incident, problem, change management, and a built‑in CMDB, suitable for SMBs and enterprises.
#11 SysAid
All‑in‑one ITSM solution featuring ticketing, asset management, self‑service portal, and automation capabilities.
Free, ad‑supported help desk with ticketing, knowledge base, and basic asset tracking for small IT teams.
#13 HaloITSM
Modern ITSM platform with intuitive UI, workflow automation, and integrated CMDB for mid‑size organizations.
#14 TOPdesk
Enterprise‑grade service management suite covering ITSM, facilities, and workplace services with strong self‑service capabilities.
#15 EasyVista
Cloud‑first ITSM platform delivering incident, problem, change, and asset management with a focus on user experience.
Highly configurable ITSM suite with AI‑driven analytics, automation, and a robust service catalog.
ITSM built on the Salesforce platform, offering incident, problem, change, and asset management with native CRM integration.
#18 Kayako
Customer support platform that can be extended for ITSM with ticketing, automation, and a shared inbox for internal teams.
#19 Zoho Desk
Help‑desk solution with multi‑channel ticketing, automation, and AI‑driven suggestions, suitable for small to medium IT teams.
Enhanced version of Freshservice with full ITIL processes, advanced reporting, and enterprise‑grade security.
Flexible ITSM tool with customizable workflows, integrated asset management, and a modern self‑service portal.