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Atlassian’s ITSM solution with incident, problem, change management, and powerful automation integrated with Jira Software.
Enterprise‑grade cloud platform offering incident, problem, change, and request management with AI‑driven insights.
#4 Freshservice
Intuitive SaaS ITSM tool with ticketing, asset management, change control, and a built‑in knowledge base.
Customer‑service focused ticketing system that scales to ITSM with automation, SLAs, and multi‑channel support.
Feature‑rich ITIL‑aligned help‑desk with incident, problem, change, asset, and project management.
Cloud‑based ITSM platform offering ticketing, asset management, self‑service portal, and robust reporting.
AI‑enhanced, enterprise‑grade ITSM suite with cognitive automation, incident, problem, change, and service request modules.
Low‑code ITSM platform enabling rapid customization of workflows, self‑service, and automation.
#10 SysAid
All‑in‑one ITSM suite with ticketing, asset management, automation, and a built‑in IT portal.
#11 Zoho Desk
Customer support desk with multi‑channel ticketing, AI‑driven suggestions, and integration with Zoho ecosystem.
User‑friendly ticketing platform offering automation, SLA management, and a customizable knowledge base.
#13 TeamDynamix
ITSM and project‑portfolio management solution with ticketing, asset tracking, and self‑service portal.
Comprehensive ITSM suite with incident, problem, change, and configuration management plus AI‑driven insights.
#15 TOPdesk
Service management platform for IT, facilities, and HR with ticketing, self‑service, and knowledge management.
Free, ad‑supported help‑desk with ticketing, knowledge base, and basic reporting for small‑to‑mid teams.
#17 Kayako
Unified customer service platform with ticketing, live chat, and automation, suitable for IT support teams.
Community‑driven open‑source ticketing system with ITSM modules, customizable workflows, and email integration.
#19 GLPI
Open‑source ITSM tool offering ticketing, asset management, and a powerful plugin ecosystem.
#20 HaloITSM
Cloud‑native ITSM solution with incident, change, problem, and configuration management plus a modern UI.
Formerly Samanage, now part of SolarWinds, delivering ITSM ticketing, asset tracking, and service catalog.