Vetted Score
4.6
/ 5.0
Earns a strong score for its intuitive UI, robust free tier, and extensive integrations, though advanced features require paid plans.
Key Features
Ticket Management
Create, prioritize, and resolve IT tickets with customizable workflows and automation.
Knowledge Base
Publish self‑service articles to empower users and reduce support volume.
Service Catalog
Offer predefined services and request forms, streamlining fulfillment for end‑users.
Frequently Asked Questions
The free plan caps the number of agents at 3, includes basic ticketing and knowledge base, but excludes advanced automation, SLA management, and custom reporting.
Yes, the free plan supports core integrations like email, Slack, and Zapier, though some premium connectors are reserved for paid plans.
Freshservice allows seamless migration of tickets, users, and knowledge articles when moving to a paid tier, with assistance from their support team.
Specifications
Pricing Model
Free tier provides basic ticketing and knowledge base; paid plans start at $19 per agent per month for advanced features.
Supported Platforms
Web (any browser)iOSAndroid