Vetted Score
4.6
/ 5.0
Earns a high score for its robust feature set, ease of deployment, and strong support community, while pricing remains competitive for SMBs.
Key Features
Integrated Change Management
Track, approve, and implement IT changes within the same platform, reducing risk and ensuring compliance.
Self-Service Portal
End users can submit tickets, request services, and view knowledge base articles through a customizable portal.
Automation & Workflows
Automate ticket routing, SLA enforcement, and routine tasks with powerful workflow rules and scripting.
Frequently Asked Questions
Yes, a free edition is available for up to 5 technicians, offering core ticketing and change management features.
Both cloud (SaaS) and on-premises deployment options are supported, allowing flexibility based on organizational needs.
It is accessible via web browsers on Windows, macOS, and Linux, and also offers mobile apps for iOS and Android.
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Specifications
Pricing Model
Free tier for up to 5 technicians; paid plans start at $9 per technician per month with premium and enterprise options.
Supported Platforms
WindowsmacOSLinuxWeb (cloud)