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Atlassian’s cloud‑based ITSM tool offering incident, request, change, and knowledge‑base features. Free for up to 3 agents and integrates natively with Jira Software.
Free, ad‑supported help‑desk solution with ticketing, asset inventory, and a built‑in knowledge base. Ideal for small‑to‑mid‑size teams.
Zoho’s free tier provides ticket management, email‑channel support, and a basic knowledge base for up to 3 agents.
Freshworks offers a free plan (up to 3 agents) with ticketing, asset management, and a simple self‑service portal.
Free edition for up to 5 technicians, delivering ticketing, asset management, and a basic knowledge base.
Fully open‑source ITSM suite supporting ticketing, SLA management, and a customizable workflow engine.
#8 GLPI
Open‑source ITSM and asset‑management platform with ticketing, knowledge base, and extensive plugin ecosystem.
#9 Zammad
Modern, web‑based open‑source help‑desk with ticketing, chat, phone integration, and a searchable knowledge base.
#10 osTicket
Popular open‑source ticketing system that supports email, web‑form, and phone ticket creation, plus SLA tracking.
Robust open‑source ticketing system used by many enterprises; offers customizable workflows, email integration, and reporting.
#12 iTop
Open‑source ITSM tool from Combodo, covering incident, change, problem, and configuration management (CMDB).
#13 Snipe‑IT
Open‑source asset‑management system that can be paired with a ticketing front‑end for full ITSM capabilities.
#14 SysAid Free
Free for up to 2 agents; includes ticketing, basic automation, and a self‑service portal.
#15 HelpDeskZ
Lightweight open‑source help‑desk written in PHP, offering ticket creation, email piping, and simple reporting.
#16 Freshdesk Free
Free tier (unlimited agents) with ticketing, knowledge base, and basic automation; suitable for startups.
HubSpot’s free service hub provides ticketing, live chat, and a shared inbox for unlimited users.
Open‑source help‑desk built on Laravel, offering ticketing, SLA management, and a customizable workflow.
#19 MantisBT
Open‑source bug‑tracking system that can be adapted for ITSM ticketing with plugins for SLA and workflow.
#20 Redmine
Flexible open‑source project management and issue‑tracking tool; can serve as an ITSM platform with plugins for service desk and SLA.
#21 Trac
Lightweight open‑source issue tracking and wiki system, often extended for ITSM via plugins.