Vetted Score

4.6 / 5.0

Rated 4.6/5 for its mature open‑source foundation, extensive customization options, and strong community support.

Key Features

Customizable Ticket Workflows

Design flexible ticket lifecycles, queues, and automations to match any IT process.

Powerful Search & Reporting

Advanced query language and built‑in dashboards provide real‑time insight into service metrics.

Extensible Plugin Architecture

Add functionality via a rich ecosystem of plugins for email integration, LDAP, and more.

Frequently Asked Questions

Yes, the core RT software is released under the GPL and can be installed and used at no cost.

Best Practical offers a hosted SaaS version with pricing based on user seats; you can also self‑host on your own servers.

Absolutely—RT includes built‑in email handling and LDAP/Active Directory authentication, plus many third‑party plugins for additional integrations.

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Specifications

Pricing Model Core software is free and open source; paid support and hosted SaaS plans start at $15 per user per month.

Supported Platforms

LinuxWindowsmacOSWeb (browser)

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