Vetted Score
4.6
/ 5.0
Earned a strong score for its MSP‑focused features, intuitive UI, and flexible pricing, while still expanding its integration ecosystem.
Key Features
Integrated Ticketing & Asset Management
Combine incident tickets, change requests, and asset tracking in a single unified interface.
Service Catalog & Automation
Create reusable service items and automate workflows with built‑in scripting and approvals.
Client Portal & SLA Reporting
Provide customers with a branded portal for self‑service and real‑time SLA performance dashboards.
Frequently Asked Questions
Yes, HaloITSM offers a free tier that includes basic ticketing and asset management for small teams.
HaloITSM is delivered as a cloud‑based SaaS solution; on‑premises deployment is not currently offered.
Pricing is per‑agent per month, with volume discounts as you add more agents, ranging from $9 to $30 per agent.
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Specifications
Pricing Model
Free tier available with basic ticketing; paid plans start at $9.00 per agent per month and go up to $30.00 for enterprise features.
Supported Platforms
Web (Browser)iOSAndroid