Vetted Score

4.6 / 5.0

Earns a solid 4.6/5 for its robust feature set, seamless Atlassian ecosystem integration, and generous free tier, though advanced capabilities require paid plans.

Key Features

Agent‑Centric Ticketing

Create, prioritize, and resolve requests with customizable queues and SLAs.

Knowledge Base Integration

Link Confluence articles to tickets, enabling self‑service and faster resolutions.

Automation & SLAs

Automate routing, escalations, and notifications with built‑in automation rules.

Frequently Asked Questions

The free tier supports up to 3 agents, includes basic request types, and provides limited automation and reporting features.

Yes, it integrates natively with Jira Software, Confluence, Bitbucket, and the wider Atlassian Marketplace.

Upgrading to a paid plan preserves all existing projects, tickets, and configurations; the transition is handled automatically within the admin console.