Vetted Score
4.6
/ 5.0
Earns a strong score for its robust free tier, intuitive UI, and seamless cloud deployment, though advanced features require paid plans.
Key Features
Unlimited Ticketing
Create, assign, and resolve unlimited support tickets with customizable workflows.
Basic Asset Management
Track hardware and software assets, link them to tickets, and maintain an inventory database.
Self‑Service Portal
Provide end‑users with a knowledge base and portal to submit requests and view ticket status.
Frequently Asked Questions
The free tier lacks advanced automation, SLA management, custom reporting, and premium support; those are available in paid tiers.
No, the free tier offers unlimited users and tickets, making it suitable for small to medium teams.
Yes, upgrades are seamless and all existing tickets, assets, and configurations are retained during the transition.
Featured Lists & Comparisons
Specifications
Pricing Model
Free tier includes unlimited users, ticketing, and basic asset management; paid plans add advanced automation, reporting, and premium support.
Supported Platforms
Web (Browser)WindowsmacOSLinux