Vetted Score
4.6
/ 5.0
Kayako earns a strong score for its integrated help desk and live chat, robust automation, and multi-channel support, though pricing can be high for small teams.
Key Features
Unified Inbox
Combine email, chat, social media, and phone tickets into a single, searchable inbox for faster response times.
Live Chat & Messaging
Real-time chat widget and messaging apps let agents engage customers instantly across web and mobile.
Automation & Reporting
Automate ticket routing, SLA enforcement, and generate detailed analytics to improve support performance.
Frequently Asked Questions
Kayako starts at $30 per agent per month for the basic plan; higher-tier plans add advanced features.
Yes, Kayako provides a 14‑day free trial with full access to all core features.
Kayako is cloud‑based and works in any web browser, with native iOS and Android apps for on‑the‑go support.
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Specifications
Pricing Model
Starts at $30.00 per agent per month, with higher tiers up to $80.00 for enterprise features and larger teams.
Supported Platforms
Web (browser)iOSAndroid