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Free, ad‑supported help‑desk with ticketing, knowledge base, and network monitoring for unlimited agents.
#3 osTicket
Open‑source ticketing system with customizable fields, auto‑responses, and multi‑department support.
#4 Zammad
Modern, web‑based open‑source help‑desk with chat, email integration, and SLA management.
#5 GLPI
Free ITSM suite combining ticketing, asset management, and a powerful knowledge base.
#6 Freshdesk
Free tier (up to 10 agents) offering ticketing, knowledge base, and basic automation.
Free plan for up to 3 agents with incident, request, and change management workflows.
#8 Zoho Desk
Free tier for up to 3 agents, includes ticketing, SLA, and multi‑channel support.
Free edition for up to 5 technicians, provides ticketing, asset management, and basic automation.
#10 SysAid
Free plan for up to 2 agents with ticketing, self‑service portal, and basic reporting.
Open‑source ticketing system with customizable workflows, email integration, and reporting.
#12 Snipe‑IT
Free open‑source asset management with built‑in ticketing for hardware/software requests.
Free plan includes ticketing, live chat, and basic reporting for unlimited users.
#14 Teamwork Desk
Free tier for up to 3 agents, offering ticketing, email integration, and simple automation.
#15 HelpDeskZ
Open‑source PHP help‑desk with ticketing, knowledge base, and email piping.
#16 UVdesk
Free community edition with ticketing, email integration, and a customizable help‑center.
Open‑source service‑management suite with ticketing, SLA, and reporting capabilities.
#18 Vtiger Service
Free open‑source CRM/ITSM combo offering ticketing, knowledge base, and asset tracking.
#19 MantisBT
Open‑source bug/issue tracker adaptable for ITSM ticketing with custom fields and workflows.
#20 Bugzilla
Free, open‑source issue tracking system that can be configured for service‑desk workflows.
#21 Faveo Helpdesk
Community edition provides ticketing, SLA, and knowledge base with unlimited agents.