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Enterprise‑grade ITSM suite with powerful change management workflows, risk assessment, and automated approvals.
AI‑enhanced ITSM platform offering end‑to‑end change control, predictive change impact analysis, and multi‑cloud support.
Agile‑focused service desk with integrated change request tracking, CI/CD linkage, and customizable approval gates.
#5 Freshservice
Cloud‑native ITSM tool featuring a visual change calendar, automated risk scoring, and seamless integration with monitoring tools.
IT help‑desk and asset management solution with built‑in change management, CAB scheduling, and impact analysis dashboards.
IT service management platform offering change request forms, automated approval workflows, and integration with SolarWinds monitoring.
Flexible ITSM suite that includes change management, risk assessment, and automated rollback procedures.
#9 TOPdesk
User‑centric service management solution with change planning, impact analysis, and self‑service portals.
#10 HaloITSM
Modern ITSM platform delivering change request tracking, automated approval chains, and real‑time compliance reporting.
#11 EasyVista
Low‑code ITSM suite that provides change management, workflow automation, and AI‑driven impact predictions.
Configurable ITSM solution with visual change workflow designer, risk scoring, and integration with DevOps pipelines.
#13 SysAid
All‑in‑one ITSM tool offering change request forms, automated approval routing, and built‑in knowledge base.
Free, community‑driven help desk with basic change request tracking and simple approval workflows.
Customer support platform extended with ITSM capabilities, including change tickets, approval processes, and SLA tracking.
#16 Kayako
Unified customer service suite that can be configured for IT change management with custom ticket types and approval rules.
ITSM built on the Salesforce platform, offering change management, impact analysis, and native CRM integration.
#18 GLPI
Open‑source ITSM and asset management tool with change management plugins for risk assessment and workflow automation.
#19 OTRS Help Desk
Open‑source ticketing system with customizable change management modules and SLA enforcement.
#20 TeamDynamix
IT service management platform focused on higher‑ed and government, featuring change request tracking, CAB scheduling, and reporting.
Cloud‑based ITSM solution offering intuitive change request forms, automated approvals, and integration with asset management.