Vetted Score
4.6
/ 5.0
Scored 4.6/5 due to its robust free offering, ease of use, and solid integration ecosystem, making it a top choice for small‑to‑midsize IT teams.
Key Features
Unlimited Ticketing
Create and manage an unlimited number of support tickets with customizable statuses and priorities.
Self‑Service Knowledge Base
Empower users to resolve issues quickly using a searchable, public knowledge base.
Integrations & Automation
Connect with email, Active Directory, and third‑party tools; automate workflows with built‑in rules.
Frequently Asked Questions
The core Help Desk is completely free; optional paid plans start at $20 per month for advanced features.
Spiceworks Help Desk is a cloud‑based service; on‑premises hosting is not available.
It runs in any modern web browser and offers native iOS and Android apps for mobile access.
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Specifications
Pricing Model
Free tier includes unlimited tickets, knowledge base, and basic reporting; paid plans start at $20.00 per month for advanced automation and premium support.
Supported Platforms
Web (any OS)iOSAndroid