Vetted Score

4.6 / 5.0

Scored 4.6/5 due to its robust open‑source core, multi‑channel support, and strong automation capabilities appreciated by ITSM professionals.

Key Features

Unified Ticket Management

Collects inquiries from email, chat, phone, and social media into a single, searchable ticket system.

Automation & Triggers

Customizable workflows automate ticket routing, escalation, and notifications without coding.

Knowledge Base & Reporting

Integrated knowledge base and real‑time analytics help agents resolve issues faster and track performance.

Frequently Asked Questions

Yes, Zammad offers a completely free self‑hosted edition under the AGPL license.

Zammad Cloud is billed per agent, starting at $9/month with higher‑tier plans that add advanced features and larger seat counts.

Zammad runs natively on Linux and can be deployed on macOS and Windows via Docker containers.

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Specifications

Pricing Model Free self‑hosted version; cloud SaaS starts at $9 per agent per month with higher tiers for larger teams.

Supported Platforms

LinuxDocker (cross‑platform)macOS (via Docker)Windows (via Docker)

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