Vetted Score

4.5 / 5.0

Earns a solid 4.5/5 for its comprehensive feature set, strong integration ecosystem, and reliable cloud performance, though pricing can be a hurdle for small teams.

Key Features

Integrated Change Management

Automate change requests, approvals, and risk assessments within a single ITSM workflow.

Self‑Service Portal

Empower users to submit tickets, track status, and access knowledge base articles 24/7.

Asset & Configuration Management

Maintain a centralized CMDB to track hardware, software, and relationships for better impact analysis.

Frequently Asked Questions

Yes, a 30‑day free trial is available for all subscription plans without requiring a credit card.

It provides native integrations with popular solutions like Microsoft Teams, Slack, and Azure AD, plus a robust API for custom connections.

No hard limits; pricing scales per agent, and the system can handle unlimited tickets and users within the subscribed tier.

Featured Lists & Comparisons

Specifications

Pricing Model Subscription‑based per‑agent pricing ranging from $5 to $9 USD per month, with Standard, Professional, and Enterprise tiers.

Supported Platforms

Web (Chrome, Edge, Firefox)iOSAndroid

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