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#2 Freshservice
Intuitive cloud‑based IT service management (ITSM) suite with AI‑driven ticket routing, asset discovery, and a modern self‑service portal.
Scalable help‑desk platform featuring omnichannel ticketing, robust automation, and extensive marketplace integrations.
Atlassian’s ITSM solution that blends incident, problem, and change management with agile project tracking and deep Confluence integration.
Cloud‑based ITSM tool offering ticketing, asset management, and a configurable service catalog with built‑in AI insights.
Free, ad‑supported help‑desk software with ticketing, knowledge base, and basic asset tracking for small‑to‑mid‑size teams.
#7 Zoho Desk
Multi‑channel help‑desk with AI‑powered Zia assistant, automation, and seamless integration across the Zoho suite.
#8 Freshdesk
Feature‑rich SaaS help‑desk offering omnichannel support, AI‑driven ticket triage, and a robust marketplace of add‑ons.
#9 HappyFox
User‑friendly ticketing system with automation, SLA management, and a customizable self‑service portal.
#10 Kayako
Unified customer service platform that merges live chat, email, and social messaging into a single ticket view.
#11 BMC Helix ITSM
Enterprise‑grade ITSM suite delivering incident, problem, change, and asset management with AI‑driven predictive analytics.
#12 SysAid
All‑in‑one ITSM solution featuring ticketing, asset management, automation, and a built‑in IT portal.
Low‑code ITSM platform that lets teams design custom workflows, automate processes, and integrate with existing tools.
#14 TOPdesk
Service‑management suite focused on end‑user experience, offering ticketing, self‑service, and facilities management modules.
#15 HaloITSM
Cloud‑native ITSM platform with ticketing, asset management, and AI‑enhanced knowledge base capabilities.
#16 TeamDynamix
IT service management and project portfolio solution that combines ticketing, asset tracking, and change management.
Customizable help‑desk with powerful automation, SLA tracking, and a built‑in knowledge base.
#18 Help Scout
Email‑centric help‑desk designed for small teams, featuring shared inboxes, automation, and a simple reporting dashboard.
#19 LiveAgent
All‑in‑one help‑desk with live chat, ticketing, call center, and a robust knowledge base, plus extensive integration options.
#20 Giva
Customer support platform offering ticketing, live chat, knowledge base, and AI‑driven routing for fast response times.
The SaaS version of ManageEngine’s own product, delivering the same core features with cloud scalability and automatic updates.