Vetted Score

4.7 / 5.0

Earns 4.7/5 for its robust open-source feature set, extensive plugin ecosystem, and strong community support across multiple platforms.

Key Features

Comprehensive Ticketing System

Manage incidents, requests, and problems with customizable workflows and SLA tracking.

Asset Management

Track hardware and software inventory, lifecycle, and contracts in a unified database.

Knowledge Base & Self-Service

Provide users with searchable documentation and a portal for submitting and monitoring tickets.

Frequently Asked Questions

Yes, the core GLPI software is released under GPL and can be downloaded and used at no cost.

Yes, GLPI offers a hosted cloud version with paid plans that include additional support and advanced features.

GLPI runs on any server with PHP and MySQL/MariaDB, and can be accessed via web browsers on Windows, Linux, and macOS.

Featured Lists & Comparisons

Specifications

Pricing Model Core platform is free and open source; optional hosted cloud and professional support plans start at $0 and go up to $199 per month for enterprise features.

Supported Platforms

WindowsLinuxmacOSWeb Browser

Best Alternatives

ServiceNow IT Service Management

Atlassian Jira Service Management

Freshservice

ManageEngine ServiceDesk Plus

SolarWinds Service Desk

BMC Helix ITSM

Cherwell Service Management

Ivanti Service Manager