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Enterprise‑grade ITSM suite with robust change planning, risk assessment, automated approvals, and deep integration with CMDB and workflow automation.
AI‑driven ITSM platform delivering end‑to‑end change management, predictive risk analysis, and seamless integration with IT operations and service desk.
Agile‑focused service desk with built-in change management, CI/CD integration, and automated approval workflows for DevOps teams.
#5 Freshservice
Cloud‑native ITSM tool offering change management with risk scoring, automated testing, and a visual change calendar.
ITIL‑aligned service desk with change management, impact analysis, and a built‑in CMDB for tracking configuration items.
Modern service desk with change management, automated approvals, and integration with monitoring tools for real‑time impact visibility.
Flexible ITSM platform that includes change management, risk assessment, and AI‑powered recommendations for change planning.
#9 TOPdesk
User‑friendly service management suite featuring change management, a visual change calendar, and automated stakeholder notifications.
Comprehensive ITSM solution with change management, impact analysis, and integrated release management capabilities.
#11 EasyVista
Low‑code ITSM platform offering change management with risk scoring, automated approvals, and a self‑service portal.
Highly configurable ITSM tool that includes change management, automated workflows, and a drag‑and‑drop process designer.
Cloud‑based ITSM built on Salesforce, delivering change management with AI‑driven risk insights and seamless CRM integration.
#14 SysAid
All‑in‑one ITSM suite with change management, automated approval chains, and a built‑in CMDB for impact analysis.
Free, community‑driven help desk offering basic change management features and integration with Spiceworks inventory.
#16 GLPI
Open‑source ITSM platform with change management modules, ticketing, and a powerful asset management database.
#17 iTop
Open‑source CMDB and service desk solution that includes change management, impact analysis, and customizable workflows.
Open‑source ticketing system with change management extensions, approval workflows, and a flexible ticket lifecycle.
#19 Zammad
Modern open‑source help desk with change management add‑ons, multi‑channel support, and a clean UI.
Earlier version of SolarWinds Service Desk focusing on change request tracking, risk assessment, and automated approvals.
#21 BMC Remedy ITSM
Legacy BMC ITSM suite with robust change management, impact analysis, and integration with BMC Discovery for configuration insights.