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Atlassian’s ITSM tool integrates incident, problem, and change management with agile project tracking and a rich marketplace of add‑ons.
#3 Freshservice
Cloud‑native ITSM with AI‑driven ticket routing, asset management, and a user‑friendly UI for rapid deployment.
AI‑enhanced, multi‑cloud ITSM suite offering incident, problem, change, and request fulfillment with predictive analytics.
Low‑code ITSM platform that lets teams design custom workflows without scripting, supporting ITIL processes end‑to‑end.
Integrated ITSM and IT asset management solution with robust automation, self‑service portal, and mobile support.
Feature‑rich help‑desk and ITSM tool offering incident, problem, change, and asset management with a built‑in knowledge base.
SaaS ITSM platform with AI‑driven ticket classification, integrated asset management, and a customizable service catalog.
#9 SysAid
All‑in‑one ITSM suite combining ticketing, asset management, and automation with a simple, intuitive interface.
Free, ad‑supported help‑desk solution offering ticketing, knowledge base, and basic asset tracking for small‑to‑mid teams.
#11 Zendesk Support
Customer‑service focused ticketing system that can be extended for internal ITSM via apps and workflow automations.
#12 TOPdesk
Enterprise‑grade ITSM platform with self‑service portal, incident management, and integrated facilities management modules.
Comprehensive ITSM suite supporting ITIL, ISO, and CMMI processes with AI‑driven analytics and a configurable service catalog.
#14 EasyVista
Cloud‑native ITSM solution emphasizing employee experience, automated workflows, and integrated service catalog.
#15 HaloITSM
Modular ITSM platform with incident, change, problem, and asset management, plus a powerful reporting engine.
Lightweight, lower‑cost version of ServiceNow aimed at midsize organizations needing core ITSM capabilities.
ITSM built on the Salesforce platform, offering case management, knowledge base, and AI‑driven insights.
#18 Kayako
Unified customer support and internal ticketing system with live chat, email, and automation for IT teams.
Entry‑level tier of Freshservice providing essential incident, asset, and knowledge management for small teams.
#20 Zoho Desk
Help‑desk platform with multi‑channel ticketing, automation, and AI‑powered answer bot, adaptable for internal ITSM.
Open‑source ticketing engine with commercial support, offering ITSM modules for incident, change, and knowledge management.