Vetted Score
4.5
/ 5.0
Earns a strong score for its deep Salesforce integration, robust ITIL coverage, and AI‑powered analytics, though pricing can be high for small teams.
Key Features
Salesforce-native Integration
Leverages the Salesforce platform for unified data, customizable workflows, and native CRM connectivity.
Comprehensive ITIL Processes
Supports incident, problem, change, and asset management with out‑of‑the‑box templates and automation.
AI‑driven Service Insights
Provides predictive analytics and automated recommendations to improve resolution times and service quality.
Frequently Asked Questions
Yes, BMC offers a 30‑day free trial with full access to all standard features.
No, Remedyforce is a cloud‑only SaaS solution hosted on the Salesforce platform.
It offers Standard and Enterprise subscription plans, with per‑user monthly rates ranging roughly from $30 to $80 depending on feature set.
Specifications
Pricing Model
Subscription-based per‑user pricing with Standard and Enterprise tiers; starts at $30/month per user and can reach up to $80/month for advanced features.
Supported Platforms
Web browsers (Chrome, Firefox, Edge, Safari) on Windows, macOS, LinuxiOS mobile appAndroid mobile app