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Enterprise‑grade ITSM suite with incident, problem, change, request, and CMDB modules; extensive automation, AI‑driven insights, and a robust developer platform.
Atlassian’s flexible ITSM tool that combines incident, problem, change, and asset management with agile project workflows and deep integration with Jira Software.
Low‑code ITSM platform offering incident, problem, change, and configuration management with customizable workflows and a powerful self‑service portal.
#5 Freshservice
Cloud‑native ITSM solution with intuitive UI, AI‑driven ticket routing, asset management, and integrated knowledge base for fast service delivery.
Comprehensive ITSM suite delivering incident, problem, change, and asset management, plus strong automation and integration with Ivanti security tools.
ITIL‑aligned help desk and asset management platform with incident, problem, change, and self‑service capabilities; available on‑premise or cloud.
ITSM tool built for modern service teams, featuring ticketing, asset management, change management, and a built‑in ITIL knowledge base.
#9 TOPdesk
User‑friendly ITSM platform offering incident, problem, change, and asset management with a strong focus on end‑user experience and self‑service.
#10 HaloITSM
Cloud‑based ITSM solution with incident, problem, change, and configuration management, plus AI‑enhanced ticket classification and reporting.
#11 EasyVista
Enterprise ITSM suite delivering incident, problem, change, and asset management with low‑code customization and a modern self‑service portal.
Scalable ITSM platform covering the full ITIL lifecycle, with strong automation, analytics, and multi‑tenant capabilities for MSPs.
#13 Zendesk Support
Customer‑service‑focused ticketing system that can be extended for ITSM with incident, problem, and change management apps via the Marketplace.
#14 Kayako
Unified help desk and live‑chat platform that can serve as an ITSM solution with ticketing, automation, and a collaborative inbox.
Free, ad‑supported help desk software offering ticketing, knowledge base, and basic asset management for small‑to‑mid‑size teams.
ITSM and project portfolio management platform designed for higher‑education and government, featuring incident, problem, change, and asset modules.
AI‑driven ITSM suite offering incident, problem, change, and configuration management with a modern low‑code interface.
#18 BMC Helix ITSM
BMC’s next‑generation, cloud‑native ITSM platform that provides full ITIL processes, AI‑enhanced incident routing, and a modern user experience.
#19 SysAid
All‑in‑one ITSM solution with ticketing, asset management, self‑service portal, and automation workflows for SMBs and enterprises.
Fully hosted version of ManageEngine’s ServiceDesk Plus, delivering ITIL‑aligned ticketing, asset, and change management without on‑premise maintenance.
Network‑focused ITSM platform that combines incident management with automated network discovery, monitoring, and configuration tracking.