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Enterprise‑grade ITSM suite offering incident, problem, change, and request management with AI‑driven workflow automation.
Atlassian’s flexible service desk that integrates tightly with Jira Software, supporting incident, change, and asset management.
#4 Freshservice
Cloud‑based ITSM tool with intuitive UI, AI‑powered ticket routing, and robust asset and change management.
Customer‑service platform that can be extended for ITSM with ticketing, SLA tracking, and a rich marketplace of integrations.
AI‑enabled, multi‑cloud ITSM solution delivering incident, problem, change, and request management with a modern UI.
ITIL‑aligned service desk with incident, problem, change, and asset management, plus a built‑in knowledge base.
Cloud‑based ITSM platform offering ticketing, asset management, self‑service portal, and integrated ITIL processes.
Free, ad‑supported help‑desk solution with ticketing, knowledge base, and basic asset management for small teams.
#10 SysAid
All‑in‑one ITSM suite with ticketing, self‑service portal, asset management, and automation via built‑in workflows.
Low‑code ITSM platform that lets you design, automate, and modify processes without deep coding expertise.
Highly configurable ITSM solution supporting incident, problem, change, and configuration management with AI insights.
#13 TOPdesk
Service management suite focused on end‑user experience, offering ticketing, self‑service, and asset management.
#14 HaloITSM
Modern ITSM platform with incident, change, problem, and request management plus a powerful reporting engine.
Open‑source ticketing system that can be extended to full ITSM with modules for change, knowledge, and asset management.
#16 GLPI
Free, open‑source ITSM tool combining ticketing, asset management, and a robust plugin ecosystem.
#17 Kayako
Customer‑service platform with shared inbox, live chat, and ticketing that can be adapted for internal IT support.
User‑friendly ticketing system with automation, SLA management, and a customizable self‑service portal.
#19 Zoho Desk
Cloud‑based help‑desk with AI‑driven ticket classification, multi‑channel support, and integration with the Zoho suite.
#20 TeamDynamix
ITSM and project portfolio management platform offering ticketing, change, asset, and service catalog modules.
Cloud ITSM solution with intuitive ticketing, asset management, and automated workflows; rebranded under SolarWinds.