Vetted Score

4.6 / 5.0

Scored 4.6/5 due to robust ITSM capabilities, seamless Atlassian integration, flexible tiered pricing, and strong community support.

Key Features

Incident Management

Automate detection, triage, and resolution of incidents with SLAs, alerts, and real‑time collaboration.

Change Management

Plan, approve, and track changes with risk assessment, automated approvals, and audit trails.

Asset & Configuration Management

Maintain a CMDB of assets, relationships, and dependencies to support impact analysis.

Automation & Integrations

Build no‑code automation rules and integrate with Jira Software, Confluence, and third‑party tools.

Frequently Asked Questions

Yes, a free tier is available for up to 3 agents with basic ITSM features.

It is cloud‑based and accessible via any web browser; self‑managed Data Center versions run on Windows Server and Linux.

Standard pricing is $20 per agent/month, Premium $40 per agent/month, and Enterprise offers custom pricing for high‑volume or regulated environments.

Featured Lists & Comparisons

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Specifications

Pricing Model Free tier for up to 3 agents; Standard $20 per agent/month; Premium $40 per agent/month; Enterprise custom pricing.

Supported Platforms

Web (any OS) – CloudWindows Server (Data Center)Linux (Data Center)

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