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Intuitive ticketing system with AI‑driven categorization, a built‑in knowledge base, and basic automation for up to 3 agents.
Free, ad‑supported help desk with ticket management, asset inventory, and a community‑driven knowledge base.
Ticketing with email, portal, and social media integration for up to 3 agents; includes basic SLA management.
Self‑service portal, ticketing, and asset management for up to 2 technicians; includes basic automation.
Open‑source ITSM suite offering ticketing, SLA, and knowledge base; fully customizable via Perl scripts.
#7 GLPI
Free open‑source ITSM tool with incident management, asset tracking, and a robust knowledge base.
Mature open‑source ticketing system with customizable workflows, SLA support, and email integration.
#9 LibreNMS
Network monitoring platform that includes incident ticket creation via integrations; free and open source.
Modern ITSM with incident, request, and change management; free tier supports up to 5 users.
Free for up to 5 technicians; offers ticketing, asset management, and a knowledge base.
Email‑centric help desk with shared inboxes, collision detection, and basic reporting for small teams.
Unified inbox with ticketing, live chat, and a simple knowledge base; free for up to 3 agents.
#14 MantisBT
Open‑source bug‑tracking system that can be repurposed for ITSM ticketing; supports custom fields and workflows.
#15 Zammad
Open‑source help desk with ticketing, chat, and knowledge base; modern UI and full API.
Free ticketing, live chat, and basic reporting; integrates with HubSpot CRM for a unified view.
Kanban board with free Power‑Ups for ticket tracking, SLA timers, and automation via Butler.
Task‑oriented platform that can be configured for incident handling; includes limited automation and reporting.
Issue tracking with SLA labels, custom workflows, and integration to CI/CD for change management.
All‑in‑one workspace with ticketing, custom statuses, and automation; free for unlimited users with limited storage.
Open‑source ITSM suite offering incident, request, and change management with a built‑in portal.