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#2 Zendesk
Cloud‑based platform offering ticketing, live chat, knowledge base, and AI‑driven automation for omnichannel support.
#3 Freshdesk
Intuitive help‑desk with multichannel ticketing, AI‑powered bots, and robust automation for SMBs and enterprises.
#4 ServiceNow
Enterprise‑grade ITSM suite delivering incident, problem, change, and request management with workflow automation.
ITSM solution built on Atlassian’s platform, integrating incident management, change control, and asset tracking.
#6 Zoho Desk
Feature‑rich help‑desk with AI‑assisted ticket routing, contextual AI, and seamless integration with Zoho’s suite.
#7 Help Scout
Email‑first help‑desk with shared inboxes, live chat, and a built‑in knowledge base for small‑to‑mid teams.
#8 Intercom
Conversational platform combining live chat, bots, and ticketing for product‑led customer support.
#9 Kayako
Unified inbox for email, live chat, and social, with collaborative ticket handling and automation.
#10 LiveAgent
All‑in‑one help‑desk with ticketing, live chat, call center, and a powerful knowledge base.
#11 HappyFox
Ticketing system with automation, SLA management, and a customizable self‑service portal.
#12 TeamSupport
B2B help‑desk focused on account‑based support, with ticketing, reporting, and customer health insights.
#13 Gorgias
E‑commerce‑focused help‑desk that centralizes email, chat, and social tickets with automation.
#14 Front
Shared inbox platform that turns email into a collaborative ticketing workflow with automation rules.
Customer service hub with ticketing, knowledge base, live chat, and integrated CRM.
IT service management suite offering incident, request, asset, and change management with a modern UI.
ITIL‑aligned help‑desk with ticketing, asset management, and a built‑in self‑service portal.
Free, ad‑supported ticketing system for small IT teams, with asset tracking and reporting.
Professional services automation (PSA) platform that includes ticketing, project management, and billing.
#20 SysAid
ITSM solution with ticketing, asset management, automation, and a built‑in service portal.
#21 BMC Helix ITSM
AI‑enhanced enterprise ITSM suite delivering incident, problem, change, and request management.
ITSM platform offering ticketing, workflow automation, and integrated asset management.
#23 Freshservice
Modern IT service desk with ticketing, change management, asset tracking, and AI‑driven automation.
#24 Jitbit Helpdesk
Simple, on‑premise or cloud ticketing system with email integration and automation rules.
#25 osTicket
Open‑source ticketing system with customizable fields, auto‑responses, and ticket routing.
#26 Teamwork Desk
Collaborative help‑desk with shared inboxes, SLA tracking, and integration with Teamwork projects.
#27 HelpCrunch
Live chat and help‑desk combo offering ticketing, automation, and a knowledge base.
#28 Vision Help Desk
ITIL‑aligned ticketing platform with asset management, SLA monitoring, and reporting.
#29 Atera
All‑in‑one remote monitoring and help‑desk for MSPs, combining ticketing, RMM, and billing.
#30 HaloITSM
Cloud‑based ITSM suite with ticketing, asset management, and a self‑service portal.
#31 SupportBee
Email‑centric help‑desk that turns shared inboxes into collaborative tickets with simple automation.
#32 Userlike
Live‑chat and ticketing solution focused on European privacy standards, with omnichannel inbox.
Enterprise CRM‑powered service platform offering case management, AI bots, and omnichannel routing.
#34 Kayako Classic
Legacy help‑desk with email, live chat, and phone integration, suited for teams preferring a simple UI.
#35 Groove
Simple ticketing system for small businesses, featuring email ticketing, knowledge base, and reporting.