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Cloud‑based ticketing system with unlimited agents, email support, knowledge base, and basic automation.
Free, on‑premise help‑desk software with unlimited agents, ticket management, and a built‑in IT asset inventory.
#4 osTicket
Open‑source ticketing system you host yourself; unlimited agents, customizable fields, and email piping.
#5 Zammad
Modern, open‑source help‑desk with unlimited agents, chat, phone integration, and a sleek UI.
#6 UVdesk
Self‑hosted help‑desk built on Laravel; unlimited agents, ticket automation, and multi‑channel support.
#7 HESK
Free on‑premise help‑desk offering unlimited agents, simple ticketing, and a built‑in knowledge base.
#8 HelpDeskZ
Open‑source PHP help‑desk with unlimited agents, email piping, and customizable ticket fields.
SaaS help‑desk with unlimited agents at $15 per month; includes live chat, ticketing, and a knowledge base.
Unified customer service platform; unlimited agents for $30 per month per seat, with live chat and ticketing.
Free tier supports unlimited agents for basic ticketing, email, and a knowledge base (limited to 3 portals).
Free service hub includes unlimited users, ticket pipelines, and a shared inbox (limited to 1,000 tickets per month).
#13 Faveo Help Desk
Open‑source ticketing system with unlimited agents, SLA management, and integration with payment gateways.
Customer support platform with unlimited agents at $20 per month per seat; includes ticketing, portal, and reporting.
Self‑hosted solution with unlimited agents, email ticketing, and a built‑in knowledge base for a one‑time fee.
Bug‑tracking system extended for help‑desk use; unlimited agents, customizable workflows, and open source.
#17 SupportPal
Self‑hosted help‑desk with unlimited agents, ticket automation, and a built‑in live chat module.
#18 C-Desk
Free, open‑source help‑desk with unlimited agents, ticket routing, and a responsive UI.
Community‑driven help‑desk offering unlimited agents on the free plan with ticketing, forums, and knowledge base.
IT service management tool with unlimited agents for up to 3 users; includes ticketing, asset management, and automation.
Open‑source bug tracker that can be configured as a help‑desk; unlimited agents, customizable fields, and robust reporting.