Vetted Score

4.6 / 5.0

Scored 4.6/5 due to its robust open‑source feature set, strong community support, and flexible deployment options, though the UI feels dated compared to newer SaaS rivals.

Key Features

Customizable Ticket Forms

Create tailored ticket fields and forms to capture exactly the information your support team needs.

Automated Workflows

Set up email alerts, ticket routing, and SLA rules to streamline response times and reduce manual effort.

Knowledge Base Integration

Link tickets to a searchable knowledge base, enabling customers to find solutions before submitting a request.

Frequently Asked Questions

No, the self‑hosted version is completely free and released under the GPL license.

Yes, hosted plans are available with monthly pricing starting at $15 per user, offering automatic updates and support.

osTicket runs on any server that supports PHP and MySQL, making it compatible with Linux, Windows, and macOS environments.

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Specifications

Pricing Model Free self‑hosted version; cloud SaaS plans start at $15 USD per month per user, scaling up to $30 USD for premium features.

Supported Platforms

Web (PHP)LinuxWindows

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