Vetted Score

4.6 / 5.0

Earns a high score for its deep MSP functionality, extensive integrations, and robust automation, though pricing can be steep for smaller firms.

Key Features

Integrated Ticketing & Service Desk

Unified ticket management with automation, SLA tracking, and customizable workflows.

Billing & Invoicing

Automated time tracking, recurring billing, and invoice generation integrated with major accounting systems.

Asset & Configuration Management

Centralized repository for hardware, software, and contract assets with lifecycle tracking.

Reporting & Analytics

Real-time dashboards and customizable reports to monitor performance and profitability.

Frequently Asked Questions

It uses a per‑technician monthly subscription, with tiered pricing that starts around $45 per user and can increase based on added modules.

Yes, ConnectWise offers a 30‑day free trial and live demos upon request.

The platform is web‑based, so it works on any operating system with a modern browser, and there are desktop clients for Windows.

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Specifications

Pricing Model Subscription-based pricing per technician, with tiered plans ranging from $45 to $80 per user per month.

Supported Platforms

Web (any OS)WindowsmacOSLinux

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