Vetted Score
4.6
/ 5.0
Scored 4.6/5 due to its intuitive UI, robust automation, and strong integration ecosystem, though the free tier is limited to small teams.
Key Features
Unified Ticket Management
Centralize all customer inquiries from email, chat, and social media into a single, searchable inbox.
Automation & SLA Rules
Automate ticket routing, escalation, and response times with customizable SLA policies.
Collaboration & Reporting
Assign tickets, add internal notes, and generate real-time performance reports for support teams.
Frequently Asked Questions
Yes, a free plan is available for up to 3 agents with basic ticketing features.
Teamwork Desk is web‑based and also offers native iOS and Android apps for on‑the‑go support.
Absolutely; the paid plans include flexible automation workflows and SLA configurations to match your support processes.
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Specifications
Pricing Model
Free tier for up to 3 agents; paid plans start at $19 per agent per month, with higher tiers up to $39 and custom Enterprise options.
Supported Platforms
Web (browser)iOSAndroid