Vetted Score
4.6
/ 5.0
Earns a high score for its comprehensive feature set, strong automation capabilities, and reliable multi‑channel support, making it a favorite among midsize support teams.
Key Features
Unified Ticket Management
Consolidate emails, live chat, and social media inquiries into a single, searchable ticket queue.
Automation & Workflow Rules
Automate ticket routing, escalation, and SLA enforcement with customizable workflow triggers.
Self‑Service Knowledge Base
Create searchable help articles and FAQs to empower customers to resolve issues independently.
Frequently Asked Questions
Kayako Classic starts at $15 per agent per month for the basic plan.
No, Kayako Classic is offered only as a cloud‑based SaaS platform.
Yes, it provides native integrations and APIs for popular CRMs such as Salesforce, HubSpot, and Zoho.
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Specifications
Pricing Model
Starts at $15 per agent per month, with higher tiers for larger teams and enterprise features.
Supported Platforms
Web (any browser)iOSAndroid