Vetted Score
4.7
/ 5.0
Scored 4.7/5 due to its robust ITSM features, extensive integrations, and scalable pricing that suits both small teams and enterprises.
Key Features
Integrated ITSM & Customer Service
Combines incident, problem, change management with a self‑service portal and knowledge base for seamless support.
Automation & SLA Management
Powerful automation rules and customizable SLA policies accelerate response times and ensure service commitments.
Collaboration & Asset Integration
Native integration with Jira Software, Confluence, and asset management provides cross‑team visibility and context.
Frequently Asked Questions
Yes, a free tier is available for up to 3 agents with basic features.
It is cloud‑based and accessible via web browsers, with native apps for Windows, macOS, Linux, iOS, and Android.
Standard pricing starts at $20 per agent/month, Premium at $40 per agent/month, and Enterprise offers custom pricing for high‑volume or specialized needs.
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Specifications
Pricing Model
Free tier for up to 3 agents; Standard at $20 per agent/month, Premium at $40 per agent/month, Enterprise offers custom pricing.
Supported Platforms
Web (cloud)WindowsmacOSLinuxiOSAndroid