Vetted Score
4.5
/ 5.0
Earns a solid 4.5/5 for its intuitive UI, robust automation, and reliable multi‑channel support, though advanced features require higher‑tier plans.
Key Features
Shared Inbox
All support tickets arrive in a single, collaborative inbox, allowing teams to assign, reply, and resolve efficiently.
Automation Rules
Create custom workflows to auto‑assign, tag, or prioritize tickets based on keywords, source, or customer data.
Reporting & Analytics
Track response times, ticket volume, and agent performance with real‑time dashboards and exportable reports.
Frequently Asked Questions
Groove provides a 14‑day free trial; after that, all plans are paid with pricing per user per month.
Yes, Groove integrates with popular CRMs like Salesforce, HubSpot, and Zapier for custom workflows.
Groove offers native iOS and Android apps, allowing agents to respond to tickets on the go.
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Specifications
Pricing Model
Starts at $12 per user per month, with higher tiers at $24 and $48 for added features.
Supported Platforms
Web (any browser)iOSAndroid