Vetted Score
4.6
/ 5.0
Earns a strong score for its robust multi-channel support, generous free tier, and extensive automation features, making it a competitive choice for SMBs and enterprises.
Key Features
Multi-Channel Ticketing
Capture and manage customer inquiries from email, phone, chat, social media, and web forms in a unified inbox.
Automation & AI
Automate routing, SLA enforcement, and repetitive tasks with AI-powered suggestions and workflow rules.
Self-Service Portal
Provide customers with a knowledge base and community forums to resolve issues without agent involvement.
Frequently Asked Questions
Yes, Zoho Desk offers a free plan for up to three agents with basic ticketing features.
Zoho Desk is cloud‑based and works on any web browser, with native iOS and Android apps for on‑the‑go access.
Paid plans start at $14 per agent per month for the Standard tier, with Professional and Enterprise tiers at $23 and $40 respectively, offering additional automation and analytics.
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Specifications
Pricing Model
Free plan available; paid plans start at $14 per agent per month, with higher tiers offering advanced automation and analytics.
Supported Platforms
WebiOSAndroid