Vetted Score
4.6
/ 5.0
Earns a high score for its robust free tier, seamless integration with HubSpot CRM, and powerful automation, though enterprise pricing can be steep.
Key Features
Ticketing System
Centralize customer inquiries, prioritize tickets, and track resolution with customizable pipelines.
Live Chat & Conversational Bots
Provide real-time support via live chat and AI-powered bots that route conversations to the right agents.
Customer Feedback & Surveys
Collect NPS, CSAT, and custom survey data to gauge satisfaction and identify improvement areas.
Knowledge Base
Create self-service articles and searchable documentation to reduce ticket volume.
Automation & Routing
Automate ticket assignment, SLA enforcement, and follow-up workflows without manual effort.
Frequently Asked Questions
Yes, HubSpot offers a free tier that includes basic ticketing, live chat, and a shared inbox.
Paid plans start at $45/month for the Starter tier, $360/month for Professional, and $1,200/month for Enterprise, billed annually.
Service Hub integrates natively with HubSpot CRM and offers APIs and marketplace apps for popular third‑party services like Slack, Zapier, and Salesforce.
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Specifications
Pricing Model
Free tier available; paid plans start at $45/month for Starter, $360/month for Professional, and $1,200/month for Enterprise.
Supported Platforms
Web (any OS)iOSAndroid