Vetted Score
4.6
/ 5.0
Earns 4.6/5 for its deep e‑commerce integrations, powerful automation, and responsive multi‑channel support, though pricing can be steep for small teams.
Key Features
Unified Ticket Inbox
Collects emails, live‑chat, SMS, and social media messages into a single, searchable dashboard.
Automation & Macros
Create rule‑based automations to tag, assign, and respond to tickets without manual effort.
E‑commerce Integrations
Native connections to Shopify, Magento, BigCommerce and other platforms for order‑related support.
Frequently Asked Questions
Gorgias provides a 7‑day free trial but does not have a permanently free tier; plans start at $50/month.
It integrates natively with Shopify, Magento, BigCommerce, Wix, and other major platforms, plus custom APIs.
Yes, Gorgias offers iOS and Android apps that let agents respond to tickets from their smartphones.
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Specifications
Pricing Model
Starts at $50 per month for the Starter plan, with higher‑tier plans up to $300/month for larger teams and custom Enterprise pricing.
Supported Platforms
Web (browser)iOSAndroid