Vetted Score
4.6
/ 5.0
Scored 4.6/5 due to its robust feature set, multi‑channel support, and intuitive UI, though pricing can be steep for small teams.
Key Features
Unified Inbox
Manage emails, live chat, phone calls, and social media messages from a single, searchable interface.
Ticket Automation
Create rules, macros, and SLA policies to route and prioritize tickets automatically.
Live Chat & Call Center
Real-time chat and VoIP integration with call recording, queue management, and agent monitoring.
Frequently Asked Questions
LiveAgent provides a 14‑day free trial, but all ongoing plans are paid per agent.
It supports email, live chat, phone (VoIP), Facebook Messenger, Twitter, and WhatsApp.
Yes, it offers native integrations and a REST API for CRM, e‑commerce, and custom applications.
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Specifications
Pricing Model
Starts at $16.00 per agent per month, with higher tiers up to $50.00 offering advanced automation, unlimited chat channels, and premium support.
Supported Platforms
Web (browser-based)Windows 10/11macOSiOSAndroid