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#2 Freshdesk
Intuitive ticketing system with automation, knowledge base, and multi‑channel support. Free tier for up to 10 agents; paid plans start at $15 / agent / month.
#3 Zoho Desk
Feature‑rich help desk with AI‑driven ticket routing, SLA management, and a robust self‑service portal. Free for up to 3 agents; paid plans from $14 / agent / month.
#4 Help Scout
Shared inbox designed for small teams, with built-in knowledge base and collision detection. Starts at $20 / agent / month (no free tier).
Industry‑standard ticketing with powerful macros, reporting, and integrations. Team plan starts at $19 / agent / month.
#6 Kayako
Unified inbox for email, chat, and social, plus a collaborative knowledge base. Starter plan at $15 / agent / month.
#7 GrooveHQ
Simple, email‑first help desk with automation, reporting, and a built‑in knowledge base. Pricing starts at $12 / agent / month.
#8 LiveAgent
All‑in‑one help desk with ticketing, live chat, call center, and a knowledge base. Free plan for 1 agent; paid plans from $15 / agent / month.
#9 HappyFox
Ticketing platform with automation, SLA management, and a customizable portal. Essentials plan at $29 / agent / month.
#10 Gorgias
E‑commerce‑focused help desk with deep Shopify, Magento, and BigCommerce integrations. Starts at $50 / month for up to 3 agents.
#11 TeamSupport
Customer support platform built for B2B SaaS, featuring ticketing, knowledge base, and reporting. Plans begin at $20 / agent / month.
IT‑service‑oriented help desk with powerful automation, SLAs, and integration with Atlassian ecosystem. Free for up to 3 agents; paid from $20 / agent / month.
Free, on‑premise ticketing system with email integration, reporting, and a community‑driven app marketplace.
#14 osTicket
Open‑source ticketing solution you can host yourself; supports email piping, ticket filters, and a customizable portal.
#15 Hiver
Turns Gmail into a collaborative help desk with shared inboxes, automation, and SLA tracking. Starts at $12 / agent / month.
#16 Front
Shared inbox platform that combines email, chat, and social messages with automation and analytics. Plans begin at $19 / user / month.
#17 SupportBee
Email‑centric help desk with simple ticketing, knowledge base, and unlimited tickets. Starts at $13 / agent / month.
#18 Cayzu
Ticketing system with built‑in live chat, knowledge base, and automation. Free tier for 2 agents; paid plans from $9 / agent / month.
#19 Vision Help Desk
Ticketing platform with SLA management, automation, and a self‑service portal. Starts at $19 / agent / month.
IT service management suite with ticketing, asset management, and a configurable portal. Starter plan at $19 / agent / month.
ITIL‑aligned help desk with asset management and a free edition for up to 5 agents. Paid plans start at $14 / agent / month.
#22 SysAid
All‑in‑one ITSM solution offering ticketing, self‑service portal, and automation. Free for up to 2 agents; paid plans from $15 / agent / month.
#23 HelpCrunch
Live chat, email, and help desk combo with a built‑in knowledge base. Starts at $12 / agent / month.
#24 Userlike
Live‑chat‑first help desk with ticketing, messaging, and a knowledge base. Free tier for 1 chat widget; paid plans from $29 / month.
#25 Reamaze
Unified inbox for email, chat, SMS, and social, plus a knowledge base and automation. Starts at $29 / month for up to 5 agents.
#26 Intercom
Conversational platform with live chat, bots, and ticketing. Essential plan at $39 / month (up to 500 active users).
#27 Crisp
Multi‑channel messaging suite with shared inbox, knowledge base, and ticketing. Free tier available; paid plans from $25 / month.
#28 Tawk.to
Free live‑chat widget that can be turned into a basic help desk with ticketing via integrations.
#29 Zoho Assist
Remote support and screen‑sharing tool that integrates with Zoho Desk for a full help‑desk experience. Free for up to 5 unattended computers.
#30 Kayako Classic
Legacy help desk with email ticketing, live chat, and a self‑service portal. Pricing starts at $15 / agent / month.
#31 Teamwork Desk
Ticketing system built into the Teamwork suite, with automation, SLA tracking, and a client portal. Starts at $14 / agent / month.
#32 Zoho Desk Free
Zoho's free tier (up to 3 agents) includes email ticketing, a basic portal, and automation rules.
#33 Freshservice
IT service desk from Freshworks with ticketing, asset management, and a modern UI. Free plan for up to 3 agents; paid from $19 / agent / month.
Self‑service knowledge base that integrates with Kayako ticketing, available in all paid plans.
Simplified Salesforce help desk with email routing, automation, and reporting. Starts at $25 / agent / month.