Vetted Score
4.6
/ 5.0
Kayako Help Center earns 4.6/5 for its intuitive self-service portal, robust ticket integration, and strong small-business focus, though pricing can be steep for larger teams.
Key Features
Self-Service Knowledge Base
Create searchable articles, FAQs, and tutorials that empower customers to find answers instantly.
Integrated Ticketing
Seamlessly convert help-center queries into support tickets, ensuring no request is missed.
Brand Customization
Tailor the help center’s appearance to match your brand with custom logos, colors, and CSS.
Frequently Asked Questions
Yes, Kayako provides a 14‑day free trial with full access to all features.
Yes, you can brand the help center with your logo, colors, and custom CSS.
The help center is web‑based and responsive, and Kayako also offers iOS and Android apps for agents.
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Specifications
Pricing Model
Paid plans start at $15.00 per user per month, with higher tiers up to $49.00 for advanced features and enterprise options.
Supported Platforms
Web (any browser)iOSAndroid