Best Customer Satisfaction Survey Apps for Small Business

Curated list of the top 30 survey tools designed to help small businesses collect, analyse, and act on customer feedback.

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Industry‑standard survey platform with ready‑made templates, robust analytics, and NPS tracking.

Free, easy‑to‑use form builder that integrates with Google Workspace for real‑time responses.

Conversational, mobile‑first surveys with conditional logic and beautiful UI.

Chat‑style surveys and recurring NPS polls with automated reporting and integrations.

Affordable survey tool that syncs with Zoho CRM, offering custom branding and multi‑language support.

#7 JotForm

Drag‑and‑drop form builder with over 10,000 templates and powerful conditional logic.

Feature‑rich platform with advanced reporting, NPS, CSAT, and employee engagement surveys.

All‑in‑one survey suite offering offline collection, AI‑driven insights, and CX dashboards.

Customisable surveys with robust data piping, branding, and integration options.

#11 Formstack

Form builder with workflow automation, e‑signatures, and powerful analytics.

Customer experience platform focused on CX surveys, NPS, and real‑time alerts.

#13 Survicate

In‑app, website, and email surveys with segmentation and integration to CRM tools.

#14 Nicereply

NPS and CSAT surveys with automated follow‑ups and detailed sentiment analysis.

#15 Delighted

Simple NPS, CSAT, and CES surveys with real‑time dashboards and Zapier integration.

#16 AskNicely

Automated NPS collection, closed‑loop feedback, and integration with major SaaS platforms.

Customer feedback platform with NPS, CSAT, and ticketing integration for quick issue resolution.

#18 Feedier

Gamified surveys that boost response rates and provide actionable insights.

#19 Wootric

NPS, CSAT, and CES surveys with AI‑driven sentiment analysis and Slack alerts.

#20 Hotjar

On‑site feedback widgets, polls, and heatmaps to capture visitor sentiment.

Integrated with Office 365, offering quick surveys and real‑time analytics.

Open‑source survey solution with extensive customization and self‑hosting options.

#23 Pollfish

Mobile‑first survey platform that reaches respondents via apps and offers real‑time results.

Free tier with unlimited surveys and responses, plus premium themes and logic jumps.

Interactive, mobile‑responsive surveys with custom branding and analytics.

#26 Formsite

Secure form builder with advanced reporting, payment collection, and HIPAA compliance.

Simple, fast survey creator with unlimited questions and responses on the free plan.

WordPress‑friendly polls and surveys with real‑time results and embeddable widgets.

Multi‑mode survey platform (online, phone, face‑to‑face) with powerful analytics.

Enterprise‑grade experience management with advanced survey logic and AI insights (small‑business tier available).

Lightweight survey tool with instant results, email notifications, and simple embedding.

All‑in‑one CX platform offering NPS, CSAT, and employee engagement surveys with auto‑scheduling.

Specialised CX suite from SurveyMonkey focusing on NPS, CSAT, and journey mapping.

WordPress form plugin with survey capabilities, conditional logic, and data visualization.