Vetted Score

4.6 / 5.0

Earns a strong score due to its robust feature set, extensive integrations, and scalable pricing that suits both small teams and enterprises.

Key Features

Incident Management

Capture, prioritize, and resolve incidents quickly with customizable workflows and real‑time collaboration.

Service Request Automation

Automate routine requests using request types, SLAs, and AI‑powered routing to improve efficiency.

Knowledge Base Integration

Seamlessly connect with Confluence to provide self‑service articles and reduce ticket volume.

Frequently Asked Questions

Yes, a free tier is available for up to 3 agents with basic incident and request management features.

Yes, native iOS and Android apps allow agents to view and respond to tickets on the go.

Paid plans start at $20 per agent per month, with higher tiers (Standard, Premium, Enterprise) offering additional automation, reporting, and SLA capabilities.

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Specifications

Pricing Model Free tier for up to 3 agents; paid plans start at $20 per agent per month with higher tiers offering advanced automation and SLA features.

Supported Platforms

Web (cloud)iOSAndroid