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#2 Freshservice
Cloud‑native ITSM with AI‑driven change risk assessment, automated approvals, and a visual change calendar.
Atlassian’s ITSM tool offering integrated change management, CI/CD hooks, and real‑time impact analysis.
Enterprise‑grade platform with a dedicated Change Management application, automated workflow orchestration, and risk scoring.
SaaS ITSM with change request templates, automated testing windows, and built‑in CMDB integration.
Low‑code ITSM solution featuring drag‑and‑drop change workflows, impact analysis, and a configurable change calendar.
AI‑enhanced change management with predictive risk analytics, automated approvals, and multi‑cloud support.
Comprehensive ITSM suite offering change planning, automated testing windows, and integration with DevOps pipelines.
#9 SysAid
All‑in‑one ITSM with change request forms, automated risk scoring, and a visual change schedule.
#10 TOPdesk
User‑friendly ITSM platform with change management, impact analysis, and a self‑service portal for change approvals.
#11 HaloITSM
Cloud‑based ITSM with a dedicated Change Management module, automated rollback plans, and SLA‑driven approvals.
Free‑tier help desk that includes basic change request tracking and integration with the Spiceworks inventory database.
#13 GLPI
Open‑source ITSM with change management plugins, full CMDB, and customizable workflow rules.
#14 OTRS
Open‑source ticketing system offering a Change Management module with approval chains and audit trails.
ITSM built on Salesforce, featuring change request forms, automated risk calculations, and integration with Salesforce DevOps tools.
#16 Zendesk Suite
Customer‑service platform extended with ITSM capabilities, including change tickets, automated approvals, and timeline views.
Help desk with a Change Management add‑on that supports request templates, approval workflows, and impact notifications.
#18 Kayako
Unified support suite offering change request tickets, automated routing, and real‑time collaboration for change approvals.
Formerly Samanage, now part of SolarWinds, provides change management with risk scoring and automated rollback plans.
The SaaS version of ServiceDesk Plus with the same change management engine, but hosted and continuously updated.
#21 EasyVista
Enterprise ITSM with a robust Change Management module, AI‑driven impact analysis, and multi‑tenant support.