Vetted Score
4.5
/ 5.0
Earns a strong score due to its robust feature set, intuitive UI, and solid integration ecosystem for IT service teams.
Key Features
Unified Ticketing System
Centralizes incidents, service requests, and change management in a single, easy-to-use interface.
Asset Management & CMDB
Tracks hardware, software, and contracts with a built-in configuration management database.
Automation & Workflow Builder
Automates repetitive tasks and approvals with drag‑and‑drop workflow creation.
Frequently Asked Questions
A 30‑day free trial is available; after that, all plans are paid per‑agent subscriptions.
It is cloud‑based and accessible via any modern web browser, with native iOS and Android apps for mobile use.
Yes, it offers out‑of‑the‑box integrations with popular platforms like Active Directory, Microsoft Teams, Slack, and many monitoring solutions.
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Specifications
Pricing Model
Starts at $20 per agent per month, with tiered pricing for larger teams and enterprise plans.
Supported Platforms
Web (browser)iOSAndroid