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Industry‑leading help‑desk solution with native integrations for Facebook, Twitter, WhatsApp, and Instagram, plus robust ticketing and AI‑powered macros.
#3 Freshdesk
Omnichannel support suite that aggregates email, phone, chat, and social media (Facebook, Twitter, WhatsApp) into one unified inbox.
#4 Intercom
Conversational platform offering live chat, in‑app messaging, and social media inboxes (Facebook Messenger, Instagram) with powerful automation.
#5 Help Scout
Help‑desk focused on email and live chat with add‑ons for Facebook Messenger and Twitter, delivering a shared inbox experience.
#6 Zoho Desk
AI‑driven support software that consolidates email, phone, live chat, and social channels (Facebook, Twitter, WhatsApp) into a single ticketing system.
Enterprise‑grade service platform with Social Studio integration for Facebook, Twitter, Instagram, and LinkedIn, plus AI case routing.
#8 LiveAgent
All‑in‑one help desk with email, live chat, phone, and social media (Facebook, Twitter, Instagram) integration plus a built‑in call center.
#9 Gorgias
E‑commerce‑focused support platform that pulls in tickets from email, live chat, and social channels (Facebook, Instagram, WhatsApp) for Shopify stores.
#10 Kayako
Unified inbox that merges email, live chat, phone, and social media (Facebook, Twitter) with real‑time collaboration tools.
#11 GrooveHQ
Simple help‑desk for SMBs offering email, live chat, and social media (Facebook, Twitter) integration with shared inboxes.
Customer service hub that brings together email, chat, phone, and social media (Facebook, Twitter) with a robust knowledge base.
#13 Front
Team inbox that aggregates email, SMS, live chat, and social media (Facebook, Instagram, Twitter) into a single collaborative view.
#14 Gladly
Customer‑first platform that unifies phone, email, chat, and social (Facebook Messenger, Instagram) into a single timeline per customer.
#15 Sprinklr
Enterprise CX platform that combines social media monitoring (Facebook, Twitter, Instagram, LinkedIn) with ticketing and case management.
#16 Freshchat
Modern messaging suite that supports website chat, in‑app chat, and social messaging (WhatsApp, Facebook Messenger) with AI bots.
#17 Kustomer
CRM‑powered support platform offering a unified timeline across email, chat, phone, and social channels (Facebook, Instagram).
IT‑focused service platform extended to customer support, integrating email, phone, chat, and social media via third‑party connectors.
#19 LiveChat
Live‑chat solution that also pulls in Facebook Messenger and WhatsApp conversations, with ticketing and reporting.
#20 Tidio
Chatbot and live‑chat tool that connects website chat with Facebook Messenger, Instagram Direct, and email.
#21 Crisp
Multichannel messaging platform that unifies live chat, email, and social inboxes (Facebook, Instagram, Twitter) with shared inboxes.
#22 Chatwoot
Open‑source help‑desk offering inboxes for email, live chat, and social media (Facebook, Twitter, WhatsApp) with automation.
#23 Helpshift
Mobile‑first support platform that combines in‑app chat, email, and social messaging (Facebook, Twitter) with AI bots.
#24 HappyFox
Ticketing system that aggregates email, live chat, phone, and social media (Facebook, Twitter) into a single dashboard.
#25 TeamSupport
B2B support suite that unifies email, phone, chat, and social channels (Twitter, Facebook) with robust reporting.
#26 Vision Helpdesk
Ticketing platform with built‑in social media integration for Facebook and Twitter, plus email and phone support.
#27 SupportBee
Simple shared inbox that brings together email, live chat, and social media (Facebook, Twitter) for small teams.
#28 JivoChat
Live‑chat tool that also supports Facebook Messenger, Instagram Direct, WhatsApp, and email in a single agent interface.
#29 Olark
Live‑chat software with integrations for Facebook Messenger and Twitter Direct Messages, plus email ticketing.
#30 Userlike
Chat solution that combines website chat, WhatsApp, and Facebook Messenger with ticket creation and CRM sync.
#31 Reamaze
Customer messaging platform that unifies email, live chat, SMS, and social media (Facebook, Instagram, Twitter) with a shared inbox.
#32 Zoho Social
While primarily a social‑media management tool, it integrates with Zoho Desk to bring social interactions into the support workflow.
Free inbox that merges live chat, email, and Facebook Messenger, feeding conversations directly into HubSpot’s CRM.
Enhanced version of Kayako that adds native Facebook and Twitter inboxes to its omnichannel platform.
#35 Freshservice
IT service management tool with optional Freshdesk integration to pull in social media tickets from Facebook and Twitter.
AI chatbot that can be embedded in social channels (WhatsApp, Facebook Messenger) and escalates to human agents via ServiceNow CSM.