Vetted Score
4.6
/ 5.0
Scored 4.6/5 for its intuitive UI, robust automation, and strong integration ecosystem, making it a solid choice for growing support teams.
Key Features
Unified Inbox
Manage all customer conversations from live chat, email, and social media in a single, searchable interface.
Chatbots & Automation
Deploy AI‑powered bots to handle common queries, qualify leads, and route chats to the right agents.
Rich Media & Co‑Browsing
Share images, videos, files, and co‑browse screens in real time to enhance support experiences.
Frequently Asked Questions
Yes, Freshchat offers a free tier with basic chat features for up to 500 monthly active users.
Freshchat provides native integrations with major CRMs like Salesforce, HubSpot, and Zapier for seamless data sync.
Paid plans start at $15 per seat per month, with higher tiers offering advanced automation, analytics, and custom enterprise pricing.
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Specifications
Pricing Model
Free tier available; paid plans start at $15 per seat/month with additional features and enterprise options.
Supported Platforms
WebiOSAndroidWindowsmacOS