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AI‑driven ITSM suite with integrated change, incident, and problem management, supporting automated risk assessment and compliance.
Low‑code ITSM platform offering flexible change workflows, impact analysis, and real‑time dashboards.
Enterprise‑grade service management with change request automation, approval routing, and integration to CMDB.
#5 Freshservice
Cloud‑based ITSM tool featuring intuitive change management, risk scoring, and seamless integration with Freshworks ecosystem.
Atlassian’s service desk with built‑in change management, CI/CD integration, and powerful automation rules.
ITIL‑aligned help desk with change management module, impact analysis, and automated rollback capabilities.
SaaS ITSM solution offering change management, asset tracking, and AI‑driven ticket routing.
Modern, AI‑powered service management platform with robust change, release, and configuration management.
#10 SysAid
All‑in‑one ITSM suite with change management, automated approvals, and built‑in knowledge base.
Free, community‑driven help desk offering basic change request tracking and integration with Spiceworks inventory.
Enterprise service management platform delivering end‑to‑end change management, risk analytics, and compliance reporting.
#13 TOPdesk
Service management suite with intuitive change management, impact assessment, and self‑service portal.
User‑friendly ITSM tool offering change request creation, automated approvals, and audit trails.
#15 Remedyforce
Salesforce‑based ITSM with change management, workflow automation, and full ITIL alignment.
Customer support platform extended with change management workflows, SLA tracking, and integration to CI/CD pipelines.
Dedicated change management solution offering risk scoring, automated approvals, and detailed audit logs.
Project‑centric change management module with Gantt‑based planning, stakeholder notifications, and rollback planning.
#19 IBM Control Desk
Comprehensive IT service management suite with change, release, and configuration management integrated with IBM Cloud.
Original ServiceNow ITOM Change Management offering, included for comparison of feature sets and pricing.
Fully managed SaaS version of Cherwell with auto‑scaling change management, AI‑driven impact analysis, and API‑first architecture.