Vetted Score

4.6 / 5.0

Earns a strong score for its unified MSP workflow, robust reporting, and cloud accessibility, though pricing can be a hurdle for smaller firms.

Key Features

Integrated Ticketing System

Create, assign, and resolve service tickets with SLA tracking and automated workflows.

Built‑in Billing & Invoicing

Generate quotes, recurring invoices, and payment reminders directly from service tickets.

Project Management Hub

Plan, schedule, and monitor MSP projects with resource allocation and time‑tracking tools.

Comprehensive Reporting

Real‑time dashboards and customizable reports for profitability, ticket performance, and client health.

Frequently Asked Questions

Yes, Kaseya offers a 14‑day free trial with full feature access so you can evaluate the platform before committing.

The platform is web‑based and fully responsive, allowing access from iOS and Android browsers, with native apps for ticketing on the go.

Beyond the per‑user base price, Kaseya provides volume discounts, enterprise bundles, and optional add‑ons such as advanced security and custom integrations.

Featured Lists & Comparisons

Specifications

Pricing Model Subscription‑based pricing starting at $45 per user per month, with volume discounts and optional enterprise add‑ons.

Supported Platforms

Web (Chrome, Edge, Firefox, Safari)Windows 10/11macOSiOSAndroid

Best Alternatives

ServiceNow IT Service Management

Jira Service Management

Freshservice

BMC Helix ITSM

Ivanti Service Manager

ManageEngine ServiceDesk Plus

SolarWinds Service Desk

Cherwell Service Management

Samanage (now SolarWinds Service Desk)