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#2 Qualtrics XM
Enterprise‑grade experience management suite for surveys, NPS, employee feedback, and advanced analytics.
AI‑powered CX platform that captures real‑time feedback across touchpoints and turns it into actionable insights.
Easy‑to‑use survey builder with robust reporting, integrations, and CX‑specific templates.
Omnichannel support hub combining ticketing, live chat, knowledge base, and customer analytics.
#6 Freshdesk
Intuitive help‑desk software with AI‑driven ticket routing, self‑service portal, and customer satisfaction surveys.
#7 Intercom
Conversational platform for live chat, bots, and targeted messaging that drives personalized CX.
Integrated service CRM with ticketing, knowledge base, live chat, and CSAT measurement.
Scalable service platform with AI case routing, omnichannel support, and deep analytics.
#10 Genesys Cloud CX
Unified contact‑center solution offering voice, chat, email, and AI bots with real‑time CX analytics.
#11 NICE CXone
Cloud‑based CX suite combining workforce optimization, analytics, and omnichannel routing.
Social‑first CX platform for managing customer conversations across social, messaging, and review sites.
#13 Gainsight PX
Product experience platform that captures in‑app feedback, usage data, and drives feature adoption.
Text‑analytics engine that turns unstructured feedback from surveys, social, and contact centers into insights.
Comprehensive suite for voice, chat, and digital feedback with AI‑driven sentiment analysis.
#16 Zoho Desk
Help‑desk software with AI ticket triage, multi‑channel support, and built‑in CSAT surveys.
#17 UserVoice
Customer feedback portal that lets users submit ideas, vote, and integrates with support tickets.
#18 GetFeedback
CX survey tool focused on quick NPS, CSAT, and CES collection with Salesforce integration.
#19 HappyOrNot
Physical and digital smiley‑meter kiosks that capture instant, anonymous satisfaction scores.
#20 InMoment
Experience management platform for real‑time feedback, journey mapping, and predictive analytics.
Cloud contact‑center with AI‑assisted routing, analytics, and integrated voice of the customer tools.
#22 Khoros Care
Community‑driven CX solution that blends forums, social messaging, and AI moderation.
#23 Sprout Social
Social media management platform with robust listening, sentiment analysis, and support inbox.
#24 Pendo
Product adoption platform that captures in‑app feedback, usage analytics, and guides users.
#25 WalkMe
Digital adoption platform that creates interactive on‑screen guidance and measures CX impact.
#26 CustomerSure
Simple NPS/CSAT survey tool that integrates with help‑desk and CRM systems.
#27 Wootric
Real‑time NPS, CSAT, and CES collection with automated alerts and segmentation.
#28 Satmetrix
NPS platform that powers the Net Promoter System, offering benchmarking and analytics.
#29 AskNicely
Automated NPS collection and reporting tool with Salesforce and Slack integrations.
#30 Qualaroo
In‑page survey solution that captures contextual feedback from website visitors.
Feedback widget for websites, apps, and emails, focused on capturing user sentiment at the moment.
#32 CustomerTherapy
CX platform that combines surveys, journey mapping, and AI sentiment analysis.
#33 Survicate
Multi‑channel survey tool (web, email, mobile) with NPS, CSAT, and product‑feedback templates.
#34 Freshchat
Conversational messaging platform with bots, live chat, and integrated CSAT surveys.
#35 LivePerson
AI‑driven messaging platform for real‑time chat, SMS, and social conversations with analytics.
#36 Kayako
Unified inbox for email, chat, and social, plus built‑in customer satisfaction tracking.
#37 Helpshift
Mobile‑first support platform with in‑app chat, AI bots, and automated satisfaction surveys.