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Enterprise‑grade CX suite with advanced survey logic, AI‑driven insights, and closed‑loop workflow automation.
Comprehensive experience management platform that captures voice‑of‑customer data across touchpoints and drives actionable insights.
Easy‑to‑use survey builder with NPS, CSAT, and CES templates plus robust reporting and integration options.
Simple NPS, CSAT and CES surveys delivered via email, web, or in‑app, with real‑time dashboards and Slack alerts.
#6 Wootric
NPS, CSAT and CES platform focused on real‑time feedback, sentiment analysis, and automated follow‑up workflows.
#7 Survicate
Multi‑channel survey tool that supports NPS, CSAT, product feedback, and integrates with CRM, help desk, and marketing stacks.
Lightweight NPS widget for websites and emails, with instant alerts and simple reporting.
Customer experience surveys optimized for mobile, with CX dashboards and Salesforce integration.
#10 Promoter.io
Dedicated NPS platform offering automated follow‑up, segmentation, and integration with popular SaaS tools.
#11 Feedbackly
Omnichannel feedback collection (NPS, CSAT, CES) with journey mapping and AI‑powered sentiment analysis.
#12 InMoment
Experience intelligence platform that captures voice‑of‑customer data across web, mobile, and in‑store, with advanced analytics.
#13 SatisMeter
NPS and CSAT solution with real‑time dashboards, automated alerts, and integration with Slack, HubSpot, and Zendesk.
#14 Trustpilot
Consumer review platform that aggregates public ratings, provides NPS‑style surveys, and offers SEO‑friendly widgets.
#15 Yotpo
User‑generated content and review platform with NPS surveys, visual UGC widgets, and e‑commerce integrations.
CX suite that includes NPS surveys, ticketing, knowledge base, and a unified customer service dashboard.
#17 Zendesk Survey
Integrated post‑ticket surveys (CSAT, NPS) with reporting and automation within the Zendesk Support suite.
#18 Freshdesk Survey
Embedded CSAT and NPS surveys triggered after ticket resolution, with analytics in Freshdesk's dashboard.
In‑app messaging and survey tool for NPS, CSAT, and product feedback, tied directly to user profiles.
#20 Gainsight PX
Product experience platform that captures NPS, CSAT, and feature adoption metrics with cohort analysis.
AI‑driven text analytics and sentiment engine that turns open‑ended feedback into actionable insights.