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Enterprise‑grade CX suite with advanced survey design, AI‑driven text analytics, and real‑time dashboards for NPS, CSAT, and CES.
Comprehensive CX platform that captures voice of the customer across touchpoints, uses predictive AI, and drives closed‑loop action.
#4 InMoment
Customer feedback platform focused on journey mapping, sentiment analysis, and real‑time alerts for rapid issue resolution.
Easy‑to‑use survey builder with NPS, CSAT, and CES templates, plus integrations with CRM and help‑desk tools.
#6 Confirmit
Data‑centric CX solution offering sophisticated survey logic, multi‑mode data collection, and deep analytics.
Text‑analytics powerhouse that turns unstructured feedback into actionable insights across voice, chat, and social.
Integrated CX suite combining surveys, speech analytics, and workforce optimization for omnichannel experiences.
#9 NICE CXone
Cloud‑based CX platform that blends feedback collection, interaction analytics, and workforce engagement.
#10 CustomerGauge
B2B‑focused NPS platform with automated follow‑ups, health scores, and integration into ERP/CRM systems.
Customer survey tool optimized for Salesforce, offering NPS, CSAT, and visual reporting.
#12 Wootric
Simple NPS/CSAT/CES solution with in‑app surveys, real‑time alerts, and sentiment analysis.
#13 Survicate
Multi‑channel survey platform that embeds NPS, CSAT, and product feedback into websites, apps, and emails.
#14 AskNicely
NPS automation tool that closes the loop with personalized thank‑you emails and integrates with Slack, HubSpot, and more.
#15 SatisMeter
Lightweight NPS and CSAT platform with real‑time dashboards and easy integration via webhooks.
#16 Feedier
Gamified feedback collection that turns surveys into interactive experiences, with NPS and sentiment scoring.
Simple NPS/CSAT widget for websites and apps, featuring instant alerts and basic reporting.
Review‑centric CX platform that aggregates public reviews, NPS, and sentiment analytics for brand reputation.
#19 Zendesk Survey
Embedded post‑ticket surveys (CSAT, NPS) that feed directly into Zendesk Support for seamless ticket follow‑up.
Highly customizable survey builder with advanced logic, branding, and integration options for CX programs.
#21 Qualaroo
In‑page micro‑surveys that capture contextual feedback, NPS, and product insights without interrupting users.